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Terms of service

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These terms apply to everyone who uses Atty.

These terms are an agreement between you and 9F Pty Ltd (ACN 679 546 064) (“we”, “us”), which operates Atty. By creating an account or using Atty, you agree to them. Our privacy policy explains how we handle personal information.

  • You must be old enough to form a binding contract where you live.
  • Give us accurate information, and keep your email address up to date.
  • You’re responsible for what happens under your account. Keep your devices and your email account secure.

You must not:

  • use Atty for anything unlawful;
  • upload content you don’t have the right to upload;
  • add information about another person without a lawful reason, or without making sure they know;
  • use Atty to keep records about tenants or other occupants;
  • try to reach information you haven’t been given access to, or interfere with Atty or the people using it.

We may remove content, and suspend or close accounts, that break these terms.

Your content

You keep whatever rights you have in the content you add. You give us a licence to store, copy, process and display it to provide Atty, including having our service providers read it.

Information about a building — its rooms, systems, appliances, contacts, readings, history, and the documents and notes filed to it — is the house’s record. We hold the house’s record for the house, not for any one household, and your licence to us for it continues after your household stops holding the house. Documents about the property, such as repair invoices and certificates, are kept with the house and go to the next owner unless an owner keeps the original private. Your household’s own information, such as costs, bills, insurance, rates and account documents, originals kept private, and Ask conversations, stays with your household.

An owner in a household can hand a house over to someone else by email. When they accept, the house moves to their household immediately, and the handover can’t be undone.

Someone else can also claim a house. To claim a house that another household holds or has held, they must provide ownership documents, which our staff review. If your household holds the house, we show the claim to your household in Atty, where you can object, and the claim can’t be approved until 30 days after it is made. Our staff decide the claim, including after an objection. A house no household has ever held can be claimed straight away, without documents, and so can a house your household let go, if no other household has held it since. A claim decides who holds a house in Atty, not who legally owns it.

When a house moves to another household:

  • The house’s record goes with it, including documents filed to the house (such as manuals, warranties, repair invoices, certificates, photos and floorplans), notes on its systems, appliances and contacts, purchase dates, and its activity log, which can show the sender and subject of emails filed to the house.
  • Your household keeps its own documents (such as bills, insurance and rates notices) and originals kept private, costs and Ask conversations, and loses access to the house.
  • Utility account numbers and billed amounts for the house are deleted.
  • Keys, key offers, guide links and panels for the house stop working when the handover is accepted or the claim is approved.

By using Atty for a house, you agree that its record can move in these ways.

  • Household members can see and change everything your household holds.
  • Keys give a named person access to a house, system or appliance until an end date. Key holders can’t see costs, insurance, bills, originals kept private or your household’s documents.
  • Guide links let anyone with the link view a house’s details, including its contacts’ names, phone numbers and email addresses, for up to 30 days. Guide links also show your household’s instructions, photos filed with the house, makers’ manuals and what we read from them. Questions asked on a guide are answered by Atty and not kept.
  • Panels show house information only, as a guide or the building’s record, and never your household’s private records.

Owners give and take back household membership, keys and guide links; any household member can pair or remove a panel. Taking access back has immediate effect. You’re responsible for the people you give access to.

Atty uses AI to read documents and photos, fill in your record and add items to it, answer questions, and research your house and appliances. AI can be wrong. It doesn’t overwrite details you’ve entered, and most changes it makes can be undone from your activity log. Check anything important against the original document.

  • Atty is not legal, financial, insurance, building, electrical, structural or safety advice.
  • Atty is not a monitoring, alarm or safety system. Don’t rely on it to warn you of danger.
  • Recall notices are matched to your appliances by make and model, not serial number. We may miss a recall, or tell you about one that doesn’t apply. Check the original notice.
  • We don’t vet, license, insure, employ or recommend anyone who works on your house, and we aren’t responsible for their work.
  • Keep your original documents. Don’t treat Atty as your only copy.

We may change, suspend or stop any part of Atty, and we don’t promise it will always be available. We intend to keep each house’s record for its future holders, but we can’t guarantee that Atty will always operate.

You can close your account at any time. If you’re the only owner of a household, make someone else an owner or delete the household first. We may suspend or close an account that breaks these terms, is used unlawfully, or puts other people or Atty at risk.

Australia: our services come with guarantees that can’t be excluded under the Australian Consumer Law, and nothing in these terms excludes, restricts or modifies them.

New Zealand: nothing in these terms limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

United Kingdom: you have legal rights when a service isn’t provided with reasonable care and skill, and nothing in these terms affects them.

United States: Atty is provided as is, without implied warranties of merchantability, fitness for a particular purpose or non-infringement.

Subject to those rights, we aren’t liable for loss that wasn’t reasonably foreseeable, and our liability for any claim about Atty is limited to supplying the service again or refunding what you paid us for it. We don’t exclude or limit liability for death or personal injury caused by our negligence, or for fraud.

We may change these terms to reflect changes to Atty, the law or how we operate. If a change is to your disadvantage, we’ll email you at least 30 days before it takes effect, and you can close your account before then. Other changes take effect when we publish them here with a new date. If you keep using Atty after a change takes effect, the changed terms apply.

These terms are governed by the laws of New South Wales, Australia, and the courts of New South Wales can hear disputes about them. If you’re a consumer in New Zealand, the United Kingdom or the United States, you also keep the protection of the laws where you live, and you can bring a claim in your local courts.

9F Pty Ltd (ACN 679 546 064), New South Wales, Australia: hello@atty.house.